INTERNAL DISPUTE RESOLUTION AND COMPLAINTS HANDLING

National Finance Choice Pty Ltd ABN: 24 111 297 539 ACL 384766

National Finance Choice ("NFC") is committed to client service and satisfaction.

What if I have a complaint?

NFC has developed internal dispute resolution procedures to assist you to resolve a complaint or dispute about our service. Our internal dispute resolution procedures are free of charge and we welcome the opportunity to resolve your complaint. We are also a member of an independent approved external dispute resolution scheme, called Credit Ombudsman Service Ltd

How to make a complaint

In the first instance, please contact Mark Latham-Callcott Internal Disputes Resolution Manager to submit your complaint. We would like to be the first to know if you are not happy with our services. You can contact us verbally or in writing. Mark may request you to provide certain documents and other information to fully understand your complaint and the remedy you are seeking.

Mark can be contacted at 2/75 Blackburn Road Mt Waverley Victoria 3149 .ph 03 95426388 or mlatham@natfin.com.au

National Finance Choice’s response

We will:

(a) confirm receipt of your complaint within 3 days; and

(b) endeavour to resolve your complaint within 7 days. If your complaint is complex, we will endeavour to resolve it within 14 days.

If resolution of your complaint is not likely within these timeframes, we will keep you informed at regular intervals about the progress of our investigations and response.

What if I am still not satisfied?

If you are still not satisfied with the outcome, you have the option at any time to contact the Credit Ombudsman Service Ltd on 1800 138 422 or visit www.cosl.com.au

Copyright © 2006 National Finance Choice Pty Ltd All rights reserved.